Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

SUBSCRIPTIONS 

Some products may be available through subscription plans that provide repeat deliveries over a specified duration and frequency. Your subscription details will be presented at checkout.

Your payment details will be stored securely and charged for each scheduled delivery or renewal unless you have prepaid. By purchasing a subscription, you authorize us to automatically charge your payment method for each scheduled delivery or renewal, where applicable.

Minimum Commitment and Cancellation

All subscriptions require a mandatory minimum commitment period of six (6) months. If you cancel your subscription before completing the first month, you will be charged the full subscription price for one (1) month.

Except where cancellation is expressly permitted by applicable law or these terms, subscriptions cannot be cancelled before the end of the six-month minimum commitment period. After completing the minimum commitment period, you may request cancellation or changes to your subscription in accordance with the applicable terms.

Where available, you can manage your subscription using the links provided in your order confirmation emails. For information about returns and refunds, please refer to our Refund Policy.

PRE-ORDERS 

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. 

TRY BEFORE YOU BUY 

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.